Responsibilities:
Supervises
& ensures the following:
- Timely
pickups & deliveries of shipments
- Strict
compliance of Standard Operating procedures in all operational activities
- Strict
security of Operations Room and places where material is being handled
- Receiving
of inbound material & forwarding of outbound material
- Immediate
handling of Operational Disorders and their speedy resolution
- Coordination
with Customer Services Department for effective & efficient resolution of
customers’ complaints
- Better
understanding & coordination with sales department for providing customized
service to our clients
- Imparts
on the job training & coaching to couriers and other operations staff
- Personal
appearance & grooming of
couriers, maintenance of their motorbikes and
availability of courier kits
Ensures
Quality Control checks of following:
- Timely
departure of couriers for deliveries
- Availability
& working conditions of operation vehicles
- Transit
Checks (handling & carriage of transit material)
- Maintenance
of logbook
- Working
conditions of Operations Room
Skills Required
- Operations Knowledge
- Communication Skills
- Courier Experience